Three people stand and smile in a warehouse, two wearing WOOD branded t-shirts and one in a green jacket, near Nordic-style acoustic panels.

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Let's get in touch

  • FAQ

    Most answers live here. Browse our most asked questions about products, orders, delivery, and returns before reaching out.

  • Installation guides

    Putting up your panels? Our step-by-step guides walk you through every part of the process — from measuring to mounting.

  • Payment methods

    Pay your way. We accept all major cards. You'll see every payment option at checkout.

  • Legal documents

    Terms, privacy policy, and cookie info — all in one place. Everything you need to know about how we do business.

  • Shipping

    Fast, tracked delivery straight to your door. See delivery times, costs, and what to expect once your order is on its way.
    • A woman with long blonde hair in a white blouse stands indoors beside a modern Akupanel acoustic wood panel wall with minimalist shelves.

    Customer Service

    Johannesburg Warehouse & Office (Riversands)
    Unit 4, Building 4, Riversands Outlet Park, Johannesburg, 2156
    Monday to Thursday: 9.00 – 16.30
    Friday: 9.00 – 15.00

    Johannesburg Showroom (Kramerville)
    33 Commerce Crescent, Kramerville, Sandton, 2196
    Monday to Friday: 9.00 – 16.00
    Saturday: 10.00 – 14.00

    Cape Town Showroom
    17 Napier Street, Green Point, Cape Town, 8001
    Monday to Friday: 9.00 – 16.00
    Saturday: 10.00 – 14.00

    Stellenbosch Showroom
    Projekt, 5 Ryneveld Street, Stellenbosch, 7600
    Phone: 082 497 5557
    Monday to Friday: 9.00 – 16.00
    Saturday: 9.00 – 13.00

    Garden Route Showroom
    We C U Solutions, JMC Building, Shop 3A, 3 Courtenay Street, George, 8001
    Monday to Friday: 8.30 – 16.30
    Saturday: 9.00 – 12.00

    Ballito Showroom
    Gerhard Architects, Shop 17, The Quarters, Stewart Drive, Ballito, 4420
    Monday to Friday: 8.00 – 17.00

    Phone: 011 568 2511 (nationwide number)
    WhatsApp: 011 568 2511
    Email: pm@woodupp.co.za

    Get in touch

  • 011 568 2511

    Give us a call and our team will be happy to assist you right away.

    Business hours:
    Monday to Friday: 9.00 – 16.00
    Saturdays: 10.00 – 14.00

  • pm@woodupp.co.za

    We are ready to assist. Whether you have questions, concerns, or feedback, we’re just a message or call away.

  • Live chat

    Get answers instantly through our live chat. We’re online and ready to help you quickly and efficiently.

  • WhatsApp us

    Send us a WhatsApp message and our team will get back to you as soon as possible.