Terms and conditions

Terms of sale and delivery

The following conditions apply in cases where no other written agreements have been concluded between you as a buyer and Woodupp.co.za

General Information

WoodUpp Africa, Unit 4, Building 4, Riversands Outlet Park, Johannesburg, 2156, South Africa. E-mail: pm@woodupp.co.za VAT: 4710310261

Payment

www.woodupp.co.za accept the following payment methods: YOCO(all major creditcards). The amount will be withdrawed from your card only when the goods are sent from www.woodupp.co.za We will never withdraw a larger amount than approved at the point of purchase.

All prices include VAT and other duties. Prices are current prices.

Delivery

Shipping of goods is always done with a courier.
Delivery to the door. Carrying in the goods is not included. Curbside delivery.

Samples: Breaze or Primetime Express

Akupanels or AluWood: Primetime Express

Right of cancellation

These rules apply only to sales to consumers, unless otherwise agreed. You have 14 days right of cancellation when you shop at www.woodupp.co.za. The cancellation period expires 14 days after you have received your item(s). You must notify us within 14 days of receipt that you wish to cancel your purchase. In your notice, please make clear to us that you wish to exercise your right of cancellation. You will find it in your order confirmation and at the bottom of these terms. You cannot undo by simply denying receipt of the item without giving us clear notice of this.

Return

At woodupp.co.za, you pay your return costs yourself. You must send your order back to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. Upon return, you are responsible for the goods being packed securely. You bear the risk of the item up to the time of delivery of the item. You can usefully reuse the packaging from woodupp.co.za. The absence of original packaging may represent a decrease in value, so to be sure to receive all the money back, it is recommended that the item be returned in the original packaging. Enclose a copy of the order confirmation or clearly state which order number it is regarding.

*Sales items cannot be returned or exchanged.

The condition of the item when you send it back

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try the product in the same way as if you tried it in a physical store. If the product has been tested in addition to what is described above, we consider it to be used, which means that you will receive only part or nothing of the purchase amount, depending on the commercial value of the item. In order to receive the entire purchase amount, you must do the same as you can in a physical shop. You are allowed to test the product, but do not take it in real use. If a product has been used, the depreciation will be deducted from your refund. Therefore, be sure to keep the protective foil on the goods until you are sure that you will not make use of the right of cancellation.

Refund of the purchase amount

If you regret your purchase, you will of course get the amount you have paid back. In the event of depreciation for which you are liable, the amount of the purchase will be deducted. If you use your right of withdrawal, we will refund all payments received from you, including delivery costs (excluding any additional costs arising from your choice of a delivery method other than the cheapest form of standard delivery that we offer) , without undue delay and in any case within 14 days from the date on which we have received notice of your decision to cancel this agreement. We will carry out such a refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. We may withhold the refund until we have received the goods back, unless you have submitted, before then, proof of return.

If you regret the purchase, the item must be sent to: WoodUpp Africa, Unit 4, Building 4, Riversands Outlet Park, 2156.

You can also cancel the purchase by providing clear notice and handing it in personally at the above address, against prior agreement.

Panels and Samples

To ensure complete satisfaction, we highly recommended ordering a sample prior to placing an order for panels. Please be aware that the colors of the panels displayed on computer screens may vary due to differences in computer resolutions and settings. We strive to provide accurate representations of our products, but we cannot guarantee an exact color match on digital devices. Additionally, as wood is a natural product, the tonal colours and textures of the wood may differ from the sample received. All products labeled as “rustic” will exhibit the inherent characteristics of wood, such as knots, open knots, pips, cracks, splits, and medullary ray. While we make every effort to provide accurate representations, these natural variations contribute to the unique charm and character of the wood.

It’s important to note that not all samples will show the true character of the wood. By ordering a sample, customers can assess the actual colours, textures, and natural characteristics of the panels before making a final decision. Please note that there may be slight variations in colour, texture, and appearance between the sample and the actual product, and by the ordering products from us, customers acknowledge and accept this possibility.

As wood is a natural material, please be aware that running fabric or hands across the surface of the panels may cause splintering or catch fibres from the fabric. This is a characteristic of the material and should be taken into consideration when handling and maintaining the panels.

To preserve the natural look and feel of the wood, our panels are not treated or coated. Applying finishes can alter the colour, texture, and overall appearance, taking away from the authentic character of the material.

Please note that wood is a natural material and, as such, will change in appearance over time. Exposure to air (oxidation) and UV light can cause the colour of wood to darken, lighten, or otherwise alter. These changes are a natural part of the aging process and are not considered defects.

The longer you have your wood products, the more variation may become apparent. This includes any samples you may have previously received. For this reason, we strongly recommend requesting fresh samples if your original ones have been in your possession for an extended period of time, to ensure you are viewing the most accurate representation of our current finishes

Redress

If you want to complain about your purchase, please contact our customer support via pm@woodupp.co.za.

Privacy policy

To make a business with us at www.woodupp.co.za we need the following information: Name, address, phone number, and e-mail address. We register your personal information with the purpose of delivering the item to you. The personal information is registered at WoodUpp and stored for five years, after which the information is deleted. When personal information is collected via our website we ensure it always happens with your express consent, so you have been informed which information is being collected and why. The CEO of WoodUpp IVS has access to the registered information about you. The person in charge of data at woodupp.co.za is Roxy Snyman, roxy@woodupp..co.za Information submitted to www.woodupp.co.za is in no way disclosed or sold to a third party, and we register no sensitive personal information.By assigning to newsletters we register your given e-mail address. The e-mail address is not disclosed to others. When registered at WoodUpp Africa you always have the right to object against the registration. You also have the right to insight in which information is registered about you. You have these rights by the GDPR act and enquiries regarding this should be directed to WoodUpp Africa via e-mail pm@woodupp.co.za

Cookies

At www.woodupp.com cookies are used to optimize the website and its functionality, thus making your visit as uncomplicated as possible.

You can delete cookies from your computer at any time – how to do it depends on your browser.

Settlement of discrepancies

If you wish to complain about your order please contact pm@woodupp.co.za

If you have any further questions regarding these terms and conditions please contact WoodUpp Africa via e-mail pm@woodupp.co.za

Privacy policy

We understand and respect the importance of privacy on the internet. We will not disclose information about customers/users to third parties, unless it is necessary to implement a transaction. We will not sell your name, address, e-mail address, credit card or personal data to any third parties without your prior consent.

Free sample campaign

Sample Limitation: Customers are permitted to order one (1) sample per colour for each individual address. This policy is in place to ensure that all of our customers have an equal opportunity to test our products before making a purchase.

Eligibility: To place a sample order, the customer must provide a valid shipping address. Duplicate requests for samples to the same address for the same color will not be permitted.

Policy Enforcement: We reserve the right to refuse sample requests that do not comply with these terms and conditions.